Terms of service

1. This agreement

These terms are a contract between you and Githu Kelvin, trading as Klip (sole proprietor, Kenya), a short link and QR code service operated from Nairobi, Kenya. Klip is a trading name; the contracting party is the named individual, so there is no company standing between us and you. They apply when you create an account, use the API, or otherwise use the service. Our privacy policy forms part of them. If you are agreeing on behalf of a company, you confirm you may bind it.

2. What the service is

Klip issues short links and QR codes that point at a destination you choose, and lets you change that destination afterwards without reprinting anything. It records how often each code is scanned and reports that in aggregate. Which features are available on which plan is set out on our pricing page, which is generated from the same configuration the service enforces.

3. Your account

• You need a verified email address. We do not allow anonymous link creation, because open shorteners are abused within days and the cost of that abuse falls on every other customer's links.
• You are responsible for what happens under your account and for keeping your API keys secret. Treat a key like a password; if one leaks, revoke it in the dashboard.
• You must be 18 or older, and you must not be barred from receiving the service under applicable sanctions or export rules.
• One person or organisation per account. Do not resell access without a written agreement with us.

4. Your links and your content

Your destinations, your slugs, your uploaded logos and your data stay yours. You give us only the permission we need to run the service: to store that content, to serve redirects to it, to render QR images from it, and to produce your analytics. We do not use your links or your traffic to train anything, and we do not sell them.

You confirm you have the right to use what you upload (a logo you place on a QR code, most obviously) and that pointing a link at a destination does not infringe anyone's rights.

5. Acceptable use

You must not use Klip to create, point at, or distribute:

• Phishing, anything imitating a bank, a mobile-money service, a government body, an employer or any other party in order to obtain credentials, payments or personal data.
• Malware, files or pages that install or attempt to install unwanted software.
• Spam (bulk unsolicited messaging, whether by email, SMS or messaging app.
• Illegal content) in particular child sexual abuse material, which we report to the authorities without exception.
• Deceptive redirection, creating a link that passes review and re-pointing it afterwards at something that would not have. The ability to re-point is the product; using it as a bait-and-switch is a breach of these terms.
• Circumvention, evading rate limits, plan limits or abuse controls, including by creating multiple accounts.

You must also not attempt to disrupt the service, access another customer's data, or use the service in a way that puts our infrastructure providers' terms at risk.

6. How we enforce that

We may disable any link, immediately and without notice, if we reasonably believe it breaches section 5, and we may suspend the account behind it. We do this because a single phishing link can get an entire domain blocklisted, which would put a browser warning in front of every code every other customer has printed. Acting fast is how we protect them.

Where a link is disabled in error, tell us and we will restore it. Where an account is suspended, we will say why unless a legal obligation prevents us. To report a link, usethe report form, it reaches a person and goes into a queue that can be searched, which a mailbox cannot. If the form will not load, emailabuse@klipqr.com; include the full short link.

8. Plans and payment

• Prices are shown in Kenyan shillings on the pricing page. Any figure shown in another currency is indicative and converted at a rate that moves.
• Paid plans are prepaid for a fixed term. Mobile money has no card-on-file, so nothing renews automatically and nothing is charged without you initiating it. When a term ends the account returns to the free plan, see section 7 for what that does and does not affect.
• Prices may change with 30 days' notice. A term you have already paid for is unaffected.
• Prices are exclusive of any taxes that apply to you. We are not currently registered for VAT; when that changes, invoices will show it.

Refunds

Written out properly rather than as one line in a list, because it is the clause people look for before paying and the one they are least able to guess.

• If the service fails. If we do not provide what the plan says, tell us and we will refund the unused part of the term. This is not discretionary and it is not capped at a credit: it is a refund of money.
• Changed your mind. Write within 14 days of the payment and we will refund it in full, provided the plan's paid features have not been substantially used in that period. This mirrors the withdrawal right consumers have in the EEA and UK and we apply it to everyone rather than asking where you live.
• After that. Prepaid terms are otherwise non-refundable once begun, because nothing renews automatically: every term is a payment you chose to make. Where consumer law in your country gives you more than this clause does, that law wins and we will not argue about it.
• How. Email hello@klipqr.com from the account's address. Refunds go back by the method you paid with, which for M-PESA means the paying number. Allow a few working days for the provider.
• What a refund never costs you. Links already printed keep resolving. Ending a paid term returns the account to the free plan; it does not switch off codes that are already on paper. That is section 7 and it applies to refunds too.

9. Availability and changes

We aim for the redirect path to be continuously available and we treat an outage there as the most serious kind of failure, because the people affected are strangers holding phones in front of posters. We do not yet offer a contractual uptime guarantee, and we would rather say that than print a number we have not earned the operating history to stand behind.

We may change or discontinue features. If we remove something you rely on, or make a material change to these terms, we will give account holders reasonable notice by email first.

10. Disclaimers and liability

The service is provided "as is". We do not warrant that it will be uninterrupted or error-free, and we are not responsible for the destinations you point links at or for what happens on them.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost revenue, and our total liability in any 12-month period is limited to what you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

You agree to cover us against claims arising from your use of the service in breach of section 5.

11. Ending the agreement

You can close your account at any time from the dashboard. We can end this agreement on 30 days' notice, or immediately for a breach of section 5. On closure, dashboard access ends at once, your links keep resolving for 30 days, and after that they show a plain "turned off" page rather than an error. Section 7's commitment, the liability limits, and anything else that by its nature should survive, do.

12. Governing law and contact

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction, without affecting any right you have to bring proceedings in your own country of residence where consumer law gives you that right.

Questions, notices and abuse reports:hello@klipqr.com. See also ourprivacy policy.